SUPPORT

You will find below the most common questions.

Do you have any Androïd apps?
Yes we do. You will find Montessori 1st Operations and Montessori Math “Add and Substract Large Numbers”. Other apps will be coming soon!
The second game in Astropolo doesn't seem to work !
Astropolo needs to access your iPhone/iPad’s microphone for 2 games. To enable access, go to Settings/Privacy/Microphone and make sure the Astropolo button is turned on.
There is no sound in the app !
Some of our users have experienced this problem (that can actually be seen on any app on your device) and it can usually be fixed by one of these two methods:

1- The button on the side of the iPad might be on the “mute” position, switching it could restore the sound.

2. If it that doesn’t work you can :

    • Uninstall the app by leaving your finger on the icon until it wiggles.
    • Then tap the cross in the corner and confirm you want to delete the app.
    • Go back on the AppStore and reinstall the app. Don t worry, Apple will not charge you again. As a matter of fact Apple will never charge you twice for the same app.

Other wise, the iPad has an interesting mute quirk, which can result in no sound coming from certain apps over your iPad speaker, even though volume is turned up and you can hear the sound with headphones.
This Soft Mute “feature” mutes app music and sounds, but not the audio from Hulu or Netflix, which makes it difficult to diagnose, especially since your headphones still work, but thankfully it is easy to fix.

In order to fix this, you need to follow the instructions below :

  • Double tap the home button.
  • Swipe from left to right.
  • Tap the speaker icon to the far left.
  • It should show “Mute Off” below the play button.
  • Listen to app sound once again.
  • This should fix your selectively silent iPad.
Error message/bug - Data not available
Your phone or iPad asks for permission to store pictures taken the first time your child takes a picture.  If he/she answers “No”, an error message saying “Data non available” will occur each time he/she touches the camera button, creating a bug.
The way to fix this:
  • Go to “settings”, select “privacy”, “pictures”, enable the app.
  • We are sincerely sorry about this bug.  It only occurs because of Apple’s new IOS and we are in the process of updating the app so it stops doing that.

Support for each app

Numberland

Numberland

Astropolo

Astropolo

Easy Studio

Easy Studio

Montessori Math Challenge

Montessori Math Challenge

Montessori Math 1st Operations

Montessori 1st Operations

Montessori Math : Multiplication

Montessori Math Multiplication

Montessori Geometry

Montessori Geometry

Montessori Math Addition et Soustraction

Montessori Math Add & Subtract

Montessori Math City

Montessori Math City

Letter Sounds

Montessori Letter Sounds

Easy Song Studio

Easy Song Studio